Questions
Answers to common questions about WashCo.
How do I pay?
Every washer and dryer takes credit and debit cards, tap to pay and coins.
Is there a change machine?
Yes. Each store has a change machine that turns bills into quarters.
What are the hours?
What if a machine takes my money?
Text us the machine number and what happened. We will issue a refund or resolve the problem.
How do I get a refund?
Text us, or fill in the . Tell us the store, the machine number, what happened and how much you paid.
Where are the stores?
What size washers are there?
Everything from single-load washers up to 100 lb machines, big enough for comforters and bedding.
Will a king-size comforter fit?
Yes. Use one of the big washers, one comforter per machine.
Can I bring my own detergent?
Yes.
When is it least busy?
Which stores are open 24 hours?
When is the last wash?
How long does laundry take?
About 30 minutes to wash and 40 to 60 minutes to dry. Most visits take 45 minutes to an hour and a half.
Do I pay for the washer and dryer separately?
Yes. Each machine takes its own payment, when you start it.
What if my card is charged twice?
Text us the store, the machine number and about when it happened. We'll check the charges and refund the extra one.
What if a washer stops partway through?
Text us the machine number and what its screen shows. We'll tell you what to do next, and refund you if the wash didn't finish.
What if my dryer isn't drying?
Text us the dryer number and how long it ran, and we will resolve the problem.
An overloaded dryer takes longer. Splitting a large load between two dryers helps it dry faster.
What if there's water on the floor?
Stay clear of the water and call us right away at (615) 639-6839. Tell us where the water is and which machine it appears to come from. Please do not use that machine until it has been repaired.
In an emergency, call 911.
When will someone answer?
A text is the fastest way to reach us. Messages received after 7 PM are answered the next morning.